Powred.net (also known as Powred Group Ltd) is owned by Powred Group Ltd, whose registered office is at 85 Great Portland Street, London W1W 7LT, United Kingdom. Company registered in England and Wales No. 11439160.
Before using any of the Powred Group Ltd services, you are required to read, understand and agree to these terms. You may only create an account after reading and accepting these terms. THE LEGAL AGREEMENTS SET OUT BELOW GOVERN YOUR USE OF THE POWRED GROUP LTD WEBSITE MAINTENANCE SERVICES (“SERVICES”). BY USING THE POWRED GROUP LTD WEBSITE MAINTENANCE SERVICES YOU AGREE TO THESE TERMS, AS SUCH MAY BE AMENDED FROM TIME TO TIME AT POWRED GROUP’S ABSOLUTE DISCRETION. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE NOT AUTHORIZED TO USE THE SERVICES.
Acceptance of Terms
Description of service
Powred Group Ltd website WordPress website maintenance service is for WordPress websites designed and built by Powred Group Ltd only.
The Service offers support to operators of websites running on single-site installations of WordPress only. Services include, but are not limited to, any service and/or content Powred Group Ltd makes available to or performs for you, as well as the offering of any materials displayed, transmitted or performed on the Site or through the Services.
The service does not support multi-site WordPress installations.
Services are available only to legal entities and to individuals who are at least 18 years old.
The term “you” or “your” as used herein shall at all times include the individual or legal entity which has subscribed to Powred Group Ltd Services hereunder, including but not limited to any and all persons and/or legal entities with which it is affiliated and/or associated, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns.
Providing Login Details
Powred Group Ltd will ask you for your hosting, FTP and WordPress login details and any other login credentials if necessary to accomplish your tasks.
This information is safe with us, and it is completely confidential. No one will have access to your website except our support team.
Support must be requested through the proper channels to be received and responded to in a reasonable amount of time.
Each request is subject to a maximum of your package allowance. The effort required for development is exclusively determined by Powred Group Ltd. For work outside of the scope of the Powred Group Ltd, Powred Group Ltd may provide alternative solutions to the client including referrals from trusted third parties. With regards to tweaks or requests that fall outside of the scope or allocation, we reserve the right to refuse these requests or suggest alternative options.
Your requests are subject to approval by Powred Group Ltd.
Each support ticket will be handled on a 15 minute basis. For example, if you request support on an issue that takes 12 minutes, 15 minutes will be deducted from your allocated monthly allowance.
What Powred Group Ltd WordPress website Maintenance Service Covers
We only support WordPress websites. Our Support Service includes but is not limited to:
- CSS styling.
- Updating/editing/adding a new page, menu or blog post if content is provided.
- Population of content.
- Image editing and optimisation.
- Theme/plugin audits.
- Updating WordPress core and Plugins (Auto-Updates).
- Optimising html, css and images.
- Improving speed of the website.
- WordPress Security Improvements.
- Anti-Spam and Malware Prevention.
- WordPress consultations (advice or support).
- Creation of basic graphics (eg banner).
What Powred Group Ltd WordPress Website Maintenance Service Doesn’t Cover
- Any tasks that require more than the allotted service hours of your support package.
- Supporting websites that are not run on WordPress or WooCommerce.
- Developing and designing websites and solutions from scratch.
- Creating or generating new text content.
- Off-site SEO services.
- General I.T Issues.
- Hosting or server Issues.
We reserve the right to turn down any task requests if they are outside the scope of our service. We always notify our customers, when possible, in advance in any such cases.
Powred Group Ltd standard working hours are 9am – 6pm Monday – Friday.
We do not offer guaranteed response times unless explicitly agreed upon beforehand with the Powred Group Ltd team. We do our very best to respond to tasks and provide an estimated completion time as soon as possible.
Emergency Tasks / Emergency Support
We do not offer emergency support. We do our very best to complete all tasks as quickly as possible.
Payment / Subscription Terms
This service is for WordPress websites designed and built by Powred Group Ltd only. You must register with Powred Group Ltd to use the WordPress Website Maintenance Service, and you agree to keep your registration information accurate, complete and up-to-date as long as you continue to use the Service.
If you sign-up for our website maintenance service plan, you agree to pay the monthly/annual subscription and any variable usage-based fees, if any, for the account type you have selected and agree to any applicable restrictions and quotas.
If you use a credit card for payment, you authorise Powred Group Ltd to automatically renew your monthly subscription and charge the then-current renewal fees to the credit card associated with your account.
Changes to your subscription plan, features or pricing
If we inform you of a change to your current maintenance plan, we will do so with as much notice as possible. Usually, if possible we will continue your subscription on it’s current terms until it would renew the following date or month.
Should you wish to continue with the new plan offering, we would run your current plan until it’s expiry and then necessary changes and pricing adjustments would be made moving forward from then. Unless otherwise stated or agreed upon by both parties.
Should you wish not to continue with Powred Group Ltd’s maintenance service should a price increase/decrease or plan alteration be suggested, we will provide maintenance under your current plan until it’s next expiration date.
In some cases or scenarios, Powred Group Ltd reserve the right to cancel your plan immediately and without notice, for any reason. In this scenario, we may potentially refund you the monthly support plan (1 month of your plan), this will be decided on a case by case basis and decided upon with knowledge of whether your monthly support allowance has been utilised for the month already.
On termination or expiration of your account or this Agreement, you will no longer have the right to continue to use the Service. Also, upon termination under this Agreement, you specifically agree that Powred Group Ltd holds no responsibility for the state, condition or maintenance of your website and has no obligation to provide you or anyone else with a copy of your backup data and that Powred Group Ltd may automatically purge your backup data from any systems used by Powred Group Ltd to backup your data.
Cancelling your subscription
After an initial three months of service, you can cancel your subscription at any time without any costs. The Service will continue until the end of the current billing period, but no service fees will be refunded for the current billing period.
Failure to notify us of a cancellation, or simply cancelling your direct-debit or subscription without notifying us will result in a £50 charge against you, to protect us against failed payments or bank charges.
Malware Removal Terms
We can only remove Malware and viruses from your website for FREE after you have been a paid member for at least 72 hours. During the first 72 hour period of being a member, if your site is infected, we can clean your site for a one time fee of £150. It is required that we clean your site before we can begin to provide you with any of our other services including nightly backups and Uptime monitoring. If your site is infected with Malware within the first 72 hours of sign up, we will contact you via email with more information on how to pay for the Malware clean-up. When we contact you, you will have the option to pay for the Malware clean-up or you can cancel your membership and we will refund your membership payment. After you pay for the one-time Malware clean-up, the Malware will be removed within 72 hours (business days are Monday through Friday UK GMT). We can not guarantee that we can remove the Malware or virus from your site. If for some reason we can not clean your site, we will refund you both the one-time Malware clean-up fee and we will also refund you the membership fee.
YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING POWRED GROUP LTD WITH A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES.
We reserve the right to refuse Services or cancel your subscription and revoke your membership access with a prorated refund for any reason we deem appropriate. You may not resell, share, or publish subscription credentials or access.
In the unlikely event that we can’t resolve or fix your issue for you, we will give you a full month refund and restore things back to before we did any work on it.
This indemnity obligation will survive the termination or expiration of your account and this Agreement. You agree to defend, indemnify, and hold Powred Group Ltd, its suppliers, partners and their respective affiliates harmless from and against any claims, liabilities, damages, losses and expenses, including reasonable attorney fees and costs, made by any third party due to your use of the Services, your connection to the Services, your violation of this Agreement, or your violation of any rights of another.
Intellectual Property Protection
Powred Group Ltd respects the intellectual property of others and requires that users of the Services do the same. When you use our Services, you may not upload, store, share, display, post, e-mail, transmit or otherwise make available any material that infringes any copyright, patent, trademark, trade secret or other proprietary rights of any person or entity. If you are found to be in violation of intellectual property, Powred Group Ltd will terminate your account.
Term and Termination
This Agreement, and any posted revisions, remain in effect as long as you continue to maintain an account or use the Services. You may terminate your account at any time, for any reason, by contacting Powred Group Ltd and discontinuing use of the Services.
Powred Group Ltd may terminate your account and this agreement immediately, without notice, for any reason.
Powred Group Ltd will also terminate your account if you fail to renew your subscription, fail to pay any fees or invoices after seven days when due, or otherwise fail to comply with this Agreement.
On termination or expiration of your account or this Agreement, you will no longer have the right to continue to use the Services. Also, upon termination under this Agreement, you specifically agree that Powred Group Ltd holds no responsibility for the state, condition or maintenance of your website and has no obligation to provide you or anyone else with a copy of your backup data and that Powred Group Ltd may automatically purge your backup data from any systems used by Powred Group Ltd to backup your data.
Third party materials
Certain services available may include materials from third parties. Powred Group Ltd may provide links to third-party websites as a convenience to you. You agree that Powred Group Ltd is not responsible for examining or evaluating the content or accuracy and does not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. You agree that you will not use any third-party materials in a manner that would infringe or violate the rights of any other party and that Powred Group Ltd is not in any way responsible for any such use by you.
Disclaimer of Warranties
WE PROVIDE ALL INFORMATION AND SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS. POWRED GROUP LTD DOES NOT CONTROL OR VET USER GENERATED CONTENT FOR ACCURACY. WE DO NOT PROVIDE ANY EXPRESS WARRANTIES OR REPRESENTATIONS. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, POWRED GROUP LTD AND ITS SUPPLIERS DISCLAIM ANY AND ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA, AND NONINFRINGEMENT. IF YOU ARE DISSATISFIED OR HARMED BY POWRED GROUP LTD OR ANYTHING RELATED TO POWRED GROUP LTD, YOU MAY CLOSE YOUR POWRED GROUP LTD SUBSCRIPTION AND TERMINATE THIS AGREEMENT IN ACCORDANCE WITH THIS AGREEMENT AND SUCH TERMINATION SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY. POWRED GROUP LTD IS NOT RESPONSIBLE, AND MAKES NO REPRESENTATIONS OR WARRANTIES FOR THE DELIVERY OF ANY MESSAGES (SUCH AS EMAILS, POSTING OF ANSWERS OR TRANSMISSION OF ANY OTHER USER GENERATED CONTENT) SENT THROUGH POWRED GROUP LTD TO ANYONE. IN ADDITION, WE NEITHER WARRANT NOR REPRESENT THAT YOUR USE OF THE SERVICES WILL NOT INFRINGE THE RIGHTS OF THIRD PARTIES. ANY MATERIAL, SERVICE, OR TECHNOLOGY DESCRIBED OR USED ON OUR WEBSITES MAY BE SUBJECT TO INTELLECTUAL PROPERTY RIGHTS OWNED BY THIRD PARTIES WHO HAVE LICENSED SUCH MATERIAL, SERVICE, OR TECHNOLOGY TO US. POWRED GROUP LTD DOES NOT HAVE ANY OBLIGATION TO VERIFY THE IDENTITY OF THE PERSONS SUBSCRIBING TO ITS SERVICES, NOR DOES IT HAVE ANY OBLIGATION TO MONITOR THE USE OF ITS SERVICES BY OTHER USERS OF THE COMMUNITY; THEREFORE, POWRED GROUP LTD DISCLAIMS ALL LIABILITY FOR IDENTITY THEFT OR ANY OTHER MISUSE OF YOUR IDENTITY OR INFORMATION BY OTHERS.
Limitation of Liability
In no event shall Powred Group Ltd be liable to You under any legal or equitable theory, including but not limited to contract, tort, strict liability, negligence, common law or with respect to the site, the service or any content (i) for any lost profits, loss of use, or actual, special, indirect, incidental, punitive, or consequential damages of any kind whatsoever. You understand that your sole remedy for any damages you allege have been sustained as a result of the Services is to cancel your subscription.
POWRED GROUP LTD, AND THEIR LICENSEES, AFFILIATES, AND LICENSORS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE YOUR ABILITY TO TERMINATE THE SERVICE EFFECTIVE UPON RECEIPT BY POWRED GROUP LTD OF YOUR WRITTEN NOTICE OF TERMINATION, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW.
You agree to submit to the personal and exclusive jurisdiction of the courts located in United Kingdom to resolve any dispute or claim arising from this Agreement. As to intellectual property rights, you specifically agree that Powred Group Ltd may file an action in any jurisdiction to protect or enforce its rights. The United Nations Convention on Contracts for the International Sale of Goods will not apply to this Agreement. This Agreement constitutes the entire agreement between you and Powred Group Ltd and completely replaces any prior agreements between you and Powred Group Ltd in relation to the Services. If any part of this Agreement is held invalid or unenforceable, that portion will be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions will remain in full force and effect. The failure of Powred Group Ltd to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. You agree that, except as otherwise expressly provided in this Agreement, there will be no third-party beneficiaries to this agreement. You agree that any claim or cause of action related to this Agreement or the use of the Services and Software must be filed within one (1) year after the cause of action arose or be forever barred.
You may not assign or transfer any of your rights or obligations under this Agreement to a third party without the prior written consent of Powred Group Ltd. Powred Group Ltd may freely assign this Agreement to a third-party in the future.
Changes to This Agreement
Powred Group Ltd reserves the right at any time to modify, suspend, or discontinue providing the Services, in whole or in part, without notice. While not obligated to do so, Powred Group Ltd will use commercially reasonable efforts to notify you of any such action by sending you an e-mail, an in-client message or by posting relevant information on the Sites. Powred Group Ltd reserves the right to modify this Agreement at any time, and each such modification will be effective upon posting on the Site. All material modifications will apply prospectively only. Your continued use of any Services following any such modification constitutes your agreement to be bound by the modified Agreement. To stay informed of any changes, please review the most current version of this Agreement posted on the Site. If you do not agree to be bound by this Agreement, you must stop using the Services immediately.
No agency, partnership, joint venture, or employment is created as a result of the Terms and you do not have any authority of any kind to bind Powred Group Ltd in any respect whatsoever. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. Powred Group Ltd shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Powred Group Ltd’s reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation (including “line-noise” interference). If any provision of the Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect and enforceable. Powred Group Ltd may transfer, assign or delegate the Terms and its rights and obligations without your consent.